Swiss Made Brands Pty Ltd, the Australian distributor of Swiss Diamond, gives a limited lifetime warranty against defects in materials and workmanship on the cookware listed below. The benefits of this warranty are in addition to your other rights and remedies under the law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
What's covered
| Range | Warranty period |
|---|---|
| CXD ceramic cookware | Lifetime of the product |
| XD+ and HD nonstick cookware, standard and induction | Lifetime of the product |
| Premium Steel cookware | Lifetime of the product |
| Nonstick Clad cookware | Lifetime of the product |
| Hard Anodised cookware | Lifetime of the product |
| Other ranges and accessories | As stated on the warranty card supplied with the product. Contact us if you're unsure. |
Glass lids, lid knobs and handles are not covered by this warranty. Your rights under the Australian Consumer Law still apply to them.
What we'll do
If we find a defect in materials or workmanship, we'll repair or replace the item, at our choice. If the item is no longer available, we'll provide one of similar function and value.
How to claim
You can claim with the retailer you bought from, or directly with us. To claim with us, email our customer service team at customerservice@swissmadebrandsusa.com with:
- your full name, address and phone number
- where and when you bought the item, with a copy of your receipt
- the internal dimensions in centimetres (diameter or width, and depth)
- a short description of the issue
- four clear photos: the full top view including the handle, with no lid or food; the base, including the handle; the side profile; and a close-up of the affected area
We'll review your claim and reply with the next steps, including where to send the item if we need to inspect it.
Costs
If we ask you to send the item to us, you pay the cost of sending it. We pay to send the repaired or replacement item back to you anywhere in Australia. This doesn't limit your rights under the Australian Consumer Law.
What this warranty doesn't cover
- Damage from not following our Use & Care guide
- Misuse, accidents or alterations
- Normal wear and tear
- Overheating or burning, including damage from fire, gas flames reaching up the sides, or the oven grill element
- Stains, discolouration, water marks or food odour
- Scratches, gouges, abrasions or dents
- Damage from aggressive, corrosive or abrasive cleaners
- Carbonised build-up on a nonstick surface
- Commercial use. This warranty covers normal household use.
Warrantor
Swiss Made Brands Pty Ltd
74 Lillee Crescent, Tullamarine VIC 3043
Email: customerservice@swissmadebrandsusa.com